FAQ
Format and Presentations
Hard Cover:
All our books are published in hard cover and we print them on excellent quality paper.
Purchases
Online on our website:
To buy our products, you can do so by clicking on the BUY NOW button after selecting the desired item and specifying the format:
On the Cart & Checkout page you can view the items that have been added for purchase. On that page you can complete your payment and shipping information (we ship worldwide).
To confirm click on Place Order and you can finish your payment through the corresponding payment platform:
- US Dollar or Euro: Paypal.
- Argentine Pesos: Mercado Pago.
If your data is validated, the order will finish correctly and you will see the confirmation of the purchase with your order number. You will also receive this information via email.
At points of sale in Argentina:
In Argentina, our products can also be found in a network of stores, museums, adn selected stores.
Payments
Online on our website:
To buy our products, you can do so by clicking on the BUY NOW button after selecting the desired model and specifying the format:
On the Cart & Checkout page you can view the items that have been added for purchase. On that page you can complete your payment and shipping information (shipping worldwide).
To confirm click on Place Order and you can finish your payment through the corresponding payment platform:
- US Dollar or Euro: Paypal.
- Argentine Pesos: Mercado Pago.
If your data is validated, the order will finish correctly and you will see the confirmation of the purchase with your order number. You will also receive this information via email.
At points of sale in Argentina:
In Argentina, our products can also be found in a network of bookstores, museums, and stores.
Shipping
The shipping cost is calculated according to the destination at the time of purchase and can be clearly indicated BEFORE proceeding with the payment.
The shipping costs for two products are:
- Worldwide: USD 15
- Argentina: AR$ 500
For more than 2 products in the same shipment the following shipping costs apply:
- Worldwide:
- 2 to 4 products: USD 23
- 5 or more products: USD 30
- Argentina:
- 2 to 4 products: AR$ 700
- 5 or more products: AR$ 900
Where do you ship products?
We ship worldwide. To avoid inconveniences in the delivery (wrong addresses, inability to find someone at home), it is essential that the email address is completed correctly.
What is the delivery time?
The estimated delivery time will depend on the type of shipment. Delivery times are approximate, based on the services of our logistics operators. Keep in mind that these delivery times refer to working days and start counting since the payment is received and the order leaves our showroom. Shipments are made from Monday to Friday, except holidays. The estimated delivery times are:
- Worldwide: 15 to 20 days
- Argentina:
- Buenos Aires: 2 days
- Rest of the country: 7 days
Return and exchanges
What happens if the products are not the ones I´ve ordered? Can I change them?
Yes, in this case products can be changed, free of cost (shipping included).
The conditions for any change or return are as follows:
- It is MANDATORY to contact us at info@sudpol.com BEFORE proceeding to return.
- We do not accept returns or exchanges of items on offer.
- All returned products must be in the same conditions as they were sent.
- Returns must be made within 15 business days from the date of delivery.
- Credit will be issued for refunds once we confirms the reception of the items.
Promotions and Discounts
How to apply my coupon at www.tobypolarpig.com?
In the Cart & Checkout you will find the Coupon Code field below the selected items. To apply the promotion code, enter it in that field and click Apply coupon.
Why doesn’t my coupon code work?
Your promotion code may have expired.
The code is limited to a specific range of products or limited to purchases destined for specific countries.
In these cases, check the dates specified in the communication you received, as well as all the details and conditions.
Promotional offers are limited in time and are not cumulative unless expressly indicated.
Wholesale
To inquire about wholesale, please write to info@sudpol.com
Other Enquiries
Write us at info@sudpol.com
